Why Payment Limits Exist

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When you pay into Trust Toucan’s secure Stripe account, you’ll use a bank transfer (Faster Payments) from your own online banking. This is one of the safest and fastest ways to send money - but most UK banks apply limits on how much you can send in a single payment or within a day.
 

These limits exist to help protect customers from fraud and mistakes. Since our mission is to promote secure, scam-free transactions, we would never encourage trying to bypass these safeguards. However, it’s important to note that payment limits are not fixed — they often depend on your specific bank, your account type, and your personal security settings.
 

You can usually check your exact limit within your banking app or by calling your bank or local branch.

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Typical Bank Limits (Personal Accounts)

Below are some examples of what UK banks typically allow through online or mobile banking for personal accounts (as of publication). Your actual limit may differ, so always check directly with your bank:

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• NatWest – Up to £20,000 per day via app or online. You can request a one-off higher payment (with biometric security), but there are rules: max 2 in 7 days, 4 in 28 days.
  Source: https://www.natwest.com/banking-with-natwest/how-to/make-payments.html
   

• HSBC – Daily limit depends on your account, but typically up to £25,000 for personal payments. For companies, limits can be up to £50,000. You can adjust your daily limit in the HSBC app.
  Source: https://www.hsbc.co.uk/current-accounts/existing-customers/change-default-payment-limit/
   

• Nationwide – Up to £10,000 per transaction and £25,000 per day through the app or internet bank.
  Source: https://www.nationwide.co.uk/help/payments/transfer-limits-and-timescales/
   

• Lloyds Bank – Daily limits apply, usually around £25,000 per day for personal accounts.
  Source: https://www.lloydsbank.com/help-guidance/everyday-banking/payments-and-transfers/payment-limits.html
   

• Bank of Scotland – Similar to Lloyds, with a typical £25,000 daily cap for personal online payments.
  Source: https://www.bankofscotland.co.uk/helpcentre/everyday-banking/payments-and-transfers/payment-limits.html
   

• Starling Bank – Supports Faster Payments up to £1,000,000 per transaction in theory, though security controls may reduce limits for new or very large payments.
  Source: https://help.starlingbank.com/personal/topics/sending-and-receiving-money/what-is-the-maximum-amount-i-can-send-via-a-bank-transfer/
  
  
  How do I pay an amount over my limit?
  
  
  We know bank limits can be frustrating, but Trust Toucan is designed to give you flexibility.
   

• Flexibility with payments – Each Trust Toucan transaction allows at least 4 days before automatic cancellation, giving you time to complete your payment. If your bank’s daily limit is lower than the full amount, you can simply make smaller transfers over multiple days until your balance is met. If the transaction isn’t completed within that time, it’s cancelled automatically and any money already sent is refunded.

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• Larger payments via your bank – Most banks allow you to exceed your usual limit by verifying your identity often by visiting a branch, calling your bank, or even completing additional security checks within your app. In-branch transfers can typically go far beyond standard Faster Payment limits once ID is confirmed. Always ask your bank whether they can approve the payment as a larger Faster Payment. Many banks can do this instantly after verifying you. Please note currently Trust Toucan DOES NOT accept CHAPS payments - GBP Bank Transfers (faster payments) only. ​

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Things to note:
 

• Check with your bank first – Payment limits can vary not just by bank, but by account type, security settings, or even whether the payee is new.
   

• Plan ahead – Large transfers may take a little extra time if you need to split them up, raise your limit, or go via branch.
   

• No money lost – If a payment fails because of a bank limit, the money never leaves your account. You’ll only see confirmation in Trust Toucan once the funds are received safely. 

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Payouts, Bank Holidays & Inspection Periods

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How payouts work during weekends and UK bank holidays
 

Trust Toucan uses UK Faster Payments, powered by Stripe, to move money quickly and securely between buyers and sellers.

Because Faster Payments follow UK banking hours, there are a few occasions where payments or payouts may pause temporarily — most commonly on weekends and UK bank holidays.

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What this means for you:

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• If a payout is triggered during normal business hours, funds usually arrive within 30 minutes

• If a payout is triggered outside business hours, on a weekend, or on a UK bank holiday, it will be processed on the next UK business day

• This applies to both automatic and manual payouts — Trust Toucan does not delay or hold payments beyond banking rules

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Inspection periods & clearing times

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During the buyer inspection period, funds are prepared and cleared according to UK banking schedules.

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If an inspection period includes:

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• A weekend, or

• A UK bank holiday

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…clearing and payout timelines will simply resume on the next business day. Nothing is lost, cancelled, or reset — it’s just a pause in bank processing.

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You’ll always see an estimated ready date in the app so you know exactly when funds are expected to be available.

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Why this happens

 

UK banks do not process Faster Payments or payouts on bank holidays.
 

Trust Toucan follows the same rules as all UK-regulated payment providers to ensure payments remain safe, traceable, and compliant.

 

Need reassurance?

 

If you’ve completed your part of the transaction and are waiting for funds:

• Your money is safe

• The payout has not failed

• It will be processed automatically as soon as banks reopen

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No action is needed from you.

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